The device stopped working in less than 3 months after being received and with less than 20 hours of use. The battery was faulty from day one, then it started skipping certain areas, and eventually it completely died — I assume the motherboard failed.
The sales representative sent us some spare parts without any video or instructions on how to replace them. I went to a specialized store in my country where they replaced the components, yet the same issue persists.
After speaking with the representative again, she now says they need “more videos” showing the malfunction, even though the device doesn’t even turn on anymore…
I do not recommend this product or the company — they do not take responsibility for product failures.